Tech Support

Job Description

  • Design and deploy functional networks (LAN, WLAN, WAN).
  • Configure and install software, servers, routers and other network devices.
  • Testing and configuring software and maintain and repair hardware and peripheral devices.
  • Monitor network performance and integrity.
  • Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues-On Site/Remote.
  • Troubleshoot Product & Configuration issues, Ensure consistent customer satisfaction.
  • Document all communication with customers in ticket management system

Required Skills

  • OSI layers detailed understanding of each layers function.
  • knowledge of network protocols like DHCP, DNS, STP, etc.
  • Hands on working experience/knowledge of on Routing & Switching.
  • VLAN/VLAN based network, Hands on experience on Managed Switches & Firewalls preferred

Qualification

  • CCNA trained/certified candidates preferred.
Job Category: IT Networking
Job Type: Full Time
Job Location: Udaipur

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